Important information in advance of booking

You’ve decided to attend? Congratulations! So what happens next?

After we at LUMITOS receive your order we will send you an order confirmation. You will then officially be an exhibitor at iba.CONNECTING EXPERTS.

Usually a day after the order confirmation goes out, you will receive an e-mail from us requesting the needed data and files, along with a link to an online form. Step by step, please enter all your data and files for your virtual trade fair appearance into this online form. After the form is completed and sent, changes are no longer possible. You have 10 days to enter your data into the online form after receipt of the e-mail.

For you to know in advance which data we need from you, we have compiled checklists, allowing you to prepare everything in good time. You’ll find these in the Material section.

Why do I only have 10 days to compile the material?

The sooner we have your data and files, the sooner we can share the preview of your booth with you and the earlier you can start inviting visitors. Invitations to your online lecture will only make sense if, based on the data you have sent us, it has been possible to create the registration link. Let’s not waste any time.

To submit the recording of your lecture, you have until 4. October 2021.

I need more time. Until when can I submit additional material?

In order to complete all content on time, we need your data and files by the stated deadlines. Material received after these deadlines can cause considerable delays in the production process. It may not be possible to construct your booth in time for the event. Let’s work together to avoid a nerve-racking last-minute rush.

I’ve submitted all the needed data and files. What now?

Thank you for delivering your material so fast. We will immediately start to create your contents. If there’s something missing or we have a question, we’ll get in touch.

As soon as possible you will receive from us:

  • A booth preview for you to inspect – the product presentations you have already approved will be integrated into your booth.
  • A link to register for your lecture at iba.CONNECTING EXPERTS. It has already been activated for registration and can be used by you to inform prospective participants.
As an exhibitor, can I also attend the lectures and visit the trade fair?

Yes, you can, of course, but you’ll have to register yourself and your booth staff as free visitors. Registration will probably be possible from July onwards.

How will visitors find out about my booth?

Exhibitors, offerings and lectures will be mentioned in GHM’s visitor communications. However, please keep in mind that your own advertising efforts to attract visitors are the main way to ensure that as many visitors as possible come to your booth. The material provided on the following page will make attracting visitors easy.

Material (texts, images etc.)

We have prepared some checklists that help you to prepare and submit the data and files that we need as early as possible. Checking through them in advance ensures there will be no unpleasant surprises and you are optimally prepared to send us your material on time:

Product presentations: Which data and files do I need to send you?
  • Name of your product
  • E-mail address for sales leads
  • Main headline (max. 100 characters incl. spaces)
  • Subheading (max. 100 characters incl. spaces)
  • The 3 top advantages of the product (max. 100 characters each incl. spaces)
  • Product description (max. 1,100 characters incl. spaces)
  • Between 1 and 5 images of, or relating to, your product (sized 1500 x 1125 pixels, either jpg or png files) and a caption of max. 150 characters (incl. spaces) per image

 

Optional:

  • Product brochure as a PDF file
  • YouTube or Vimeo link to your product video

 

You can find more information about the materials for your products in the handout.

 

Booth: Which data and files do I need to send you?
  • Booth name (Company name without legal form, e.g. GmbH or Ltd.)
  • Logo in png format (min. 500 x 500 pixels)
  • Graphic for the back wall of your stand (depending on the stand model chosen
  • Stand profile (max. 1,000 characters)
  • Company colors (color codes)
  • Product keywords (max. 20 keywords related to your portfolio)
  • E-mail address for sales leads

 

Additionally per product rollup:

  • Name of your product
  • Main headline (max. 100 characters incl. spaces)
  • Subheading (max. 100 characters incl. spaces)
  • one image (sized 1500 x 1125 pixels, either jpg or png files)

 

Additionally, if package M-XL was booked:

  • Booth video (link to video on YouTube or Vimeo)
  • Optional: preview image of the booth video

 

You can find more information about the materials for your booth in the handout.

Online lectures: Which data and files do I need to send you?
  • Full company name
  • Title of the lecture (max. 100 characters incl. spaces)
  • Short description (max. 450 characters incl. spaces)
  • Information about the speaker:
    • Salutation, first name, last name and position of the speaker in the company
    • Photo of the speaker (min. 800 x 800 pixels)
  • Lecture as an mp4 file (max. 30 minutes)

 

You can find more information about the materials for your online lecture in the handout.

Chat: Which data and files do I need to send you?
  • Total number of staff members attending the chat
  • Data about these chat attendants (business e-mail address, salutation, first name, last name)
  • The languages that the chat attendants speak (English and/or German)
  • Position of the chat attendants in the company (English and German designations)
  • Photo of each chat attendant
How do I submit the data and files?

Your data and files can only be submitted via the online form, a link to which you will receive by e-mail after placing your order. You can fill in the online form step by step, each entry is automatically saved immediately and will not be lost. This lets you pause your entries, for example to clarify something internally. When you have completed the form in full, you can send it to us at the click of a button.

Can I make changes after the material has been submitted?

Once you have submitted your data and files, LUMITOS will immediately start to create the content. Subsequent changes to the online form are no longer possible. Please proofread your texts and correct any spelling mistakes before submitting your data. Please also send us the final versions of your brochures and the video links at this stage.

Important deadlines
  • Delivery of data and files: 10 days after receipt of the e-mail requesting the material. You will usually receive this e-mail the day after the order confirmation is sent out.
  • Your lecture recording: 4 October 2021
I can't meet the deadline. Is it possible to submit my material later?

In order to create all content on time, we need your data and files by the stated deadlines. Material received after these deadlines can cause significant delays in the production process, and we may not be able to construct your booth in time for the event. Let’s work together to avoid a nerve-racking last-minute rush.

Products 

Product presentations: Which data and files do I need to send you?
  • Name of your product
  • E-mail address for sales leads
  • Main headline (max. 100 characters incl. spaces)
  • Subheading (max. 100 characters incl. spaces)
  • The 3 top advantages of the product (max. 100 characters each incl. spaces)
  • Product description (max. 1,100 characters incl. spaces)
  • Between 1 and 5 images of, or relating to, your product (sized 1500 x 1125 pixels, either jpg or png files) and a caption of max. 150 characters (incl. spaces) per image

 

Optional:

  • Product brochure as a PDF file
  • YouTube or Vimeo link to your product video

 

You can find more information about the materials for your products in the handout.

In which languages do I need to submit the material?

iba.CONNECTING EXPERTS is aimed at a worldwide audience but there will also be many German-speaking visitors. We therefore recommend that you provide all material in both English and German. Missing language versions will reduce your reach and thus the number of sales leads. You do not have the resources for translations at the moment? Feel free to contact us. Our technical translation service can support you (fees applicable).

Should the background be removed from the images of the product?

For optimal display, we will automatically remove the background from your product images. If you already have images with a white background, please use these. In some cases, knocking the background out does not work (e.g. if complex production equipment is depicted). In this case, you can select your original image.

How many brochures can I submit per product?

One brochure per product can be made available to visitors. If you would like to add more brochures to your booth, you can do so for an additional fee.

I do not have the resources to translate the contents. What can I do to ensure I do not lose any reach?

Our technical translation service will be happy to support you (fees applicable).

Booth

Booth: Which data and files do I need to send you?
  • Booth name (Company name without legal form, e.g. GmbH or Ltd.)
  • Logo in png format (min. 500 x 500 pixels)
  • Graphic for the back wall of your stand (depending on the stand model chosen)
  • Stand profile (max. 1,000 characters)
  • Product keywords (max. 20 keywords related to your portfolio)
  • E-mail address for sales leads

 

Additionally per product rollup:

  • Name of your product
  • Main headline (max. 100 characters incl. spaces)
  • Subheading (max. 100 characters incl. spaces)
  • one image (sized 1500 x 1125 pixels, either jpg or png files)

 

Additionally, if package M-XL was booked:

  • Booth video (link to video on YouTube or Vimeo)
  • Optional: preview image of the booth video

 

You can find more information about the materials for your booth in the handout.

What content is required for the roll-ups?

The images for the roll-ups are created from the texts and images that you submit to us via the booth’s online form.  No additional images are needed to create the roll-ups.

Which brochures are stored in the brochure rack?

A random PDF brochure of yours is automatically placed into the brochure rack. One brochure per product can be offered for download, which we ask you to upload along with the needed data and files for the product. Additional brochures can be booked and added for a fee.

Can I determine the font and its color on the roll-ups?

The font is standardized and cannot be changed. The font’s color is adapted to match your company colors, the details of which you provide us via the online form.

Are changes possible after receiving my booth preview?

After you receive your booth preview for the first time, small changes can still be made. However, after approval has been given by the exhibitor in writing GHM is not obliged to implement any changes. If any such changes are made in exceptional cases, they will be subject to additional fees (see General Terms and Conditions). This also applies to, for example, brochures and videos submitted after approval.

Online lectures

Online lectures: Which data and files do I need to send you?
  • Full company name
  • Title of the lecture (max. 100 characters incl. spaces)
  • Short description (max. 450 characters incl. spaces)
  • Information about the speaker:
    • Salutation, first name, last name and position of the speaker in the company
    • Photo of the speaker (min. 800 x 800 pixels)
  • Lecture as an mp4 file (max. 30 minutes)

 

You can find more information about the materials for your online lecture in the handout.

What is the deadline for submitting the recording of the lecture?

No need to worry. Lecture recordings tend to be the most time-consuming material to prepare, so there is a later deadline of 4. October 2021.

In which language should the information be provided?

You can present your online lecture in either English or German. If you have a prepared recording in both these languages, you will need two bookings. This gives you the chance to generate even more sales leads. When choosing the language, keep in mind what your target audience is, and who you want to reach.

Can the lecture be any shorter or longer than 30 minutes?

You have 30 minutes at your disposal. It’s best to fully use the available time. Longer lectures are inappropriate because the presentation program is closely timed. Visitors should not need to make hard choices when your lecture overlaps with a subsequent one.

Chat

Chat: Which data and files do I need to send you?
  • Total number of staff members attending the chat
  • Data about these chat attendants (business e-mail address, salutation, first name, last name)
  • The languages that the chat attendants speak (English and/or German)
  • Position of the chat attendants in the company (English and German designations)
  • Photo of each chat attendant
How many chat attendants can I nominate for the chat?

When you book a chat, 5 chat attendants are included. If you wish to nominate more than 5, an additional fee is applicable.

How many staff members should attend the chat at any one time?

We recommend that at least two staff members attend the live chat each day over the four-day event from 25 to 28 October 2021. Bear in mind that both English and German speaking visitors are expected at iba.CONNECTING EXPERTS.

How will the chat attendants be presented at the booth?

Your chat attendants will be displayed within the chat with their names and photos. Their e-mail addresses are required to create the chat accounts but will not be published or displayed.

How do I select the attendants for the chat?

You do not necessarily have to have product specialists attend the chat. What’s more important is that the attendants have outgoing personalities and that they can answer the initial questions of visitors and arrange a conversation or contact with one of your specialists.

At what times should chat attendants be available for the chats?

To ensure that the chat is well supported, your chat attendants should be seated at a computer with internet access during the core visiting hours from 9am to 6pm (CET). Your chat attendants can still carry out their usual work on their computers. Whenever a trade fair visitor uses the chat, this will be clearly signalled visually and acoustically.

Can I book additional chat attendants at a later date?

Yes, chat attendants can be booked at a later date. Please note that additional fees become applicable.

What is my e-mail address needed for?

Your e-mail address is needed to create a chat attendant in our trade fair software. The e-mail address will not be communicated and is not visible to visitors.

What is my photo needed for? What if I do not have a photo available? Can I send one later?

Your photo is visible at the trade fair booth and, as an avatar, in the chat widget. The photo conveys a personal touch and shows that the chat is a real interaction between people. If you do not have a photo at hand, a gray avatar will be displayed.

Is a text chat included if I book the audio/video chat?

The text chat is the basic feature and therefore included in any chat that you order.